Why is my Account Verification taking long?

• Sumsub only takes a few minutes to process. 

• If you haven’t received confirmation after 24 hours, please check your email or contact support - there might be a document or information missing [e-mail].

• Logging a Support Ticket:
• Log in to your HODL OTC app.
• Tap on the three stripes (top left corner).
• Select "Help & Support" .
• Tap on the three stripes (top right corner). 
• Submit a request
• Complete the form by entering:
  • Your email address
  • Subject (e.g. “Issue with withdrawal”)
  • Description (give as much detail as possible)
  • Upload attachement
• Click "Submit".
• You can also email our helpdesk at [e-mail].
• Sumsub only takes a few minutes to process. 

• If you haven’t received confirmation after 24 hours, please check your email or contact support - there might be a document or information missing [e-mail].

• Logging a Support Ticket:
• Log in to your HODL OTC app.
• Tap on the three stripes (top left corner).
• Select "Help & Support" .
• Tap on the three stripes (top right corner). 
• Submit a request
• Complete the form by entering:
  • Your email address
  • Subject (e.g. “Issue with withdrawal”)
  • Description (give as much detail as possible)
  • Upload attachement
• Click "Submit".

• You can also email our helpdesk at [e-mail].